Established businesses around the world invest in customer retention, as well as making themselves attractive to other consumers who are leaving their current providers in search of a better alternative.
A lot has changed over the years, but if you ask today’s customers, a lot has stayed the same.
The holiday season is one of the busiest times of the year for many hospitality and tourism businesses.
This is the third and final part of our Then and Now series on tourism, bringing you from the 1980s up-to-date with Cayman’s present-day tourism industry
Dubbed one of the leading and largest hotel industry events in the world, the 2019 Lodging Conference, held in Phoenix, Arizona last week was bustling as hotel owners and executives from around the globe came together to strategize about development, finances, franchising, management, construction,
To remain competitive in today’s bustling travel industry and continue to grow and evolve at the same time, businesses must digitally transform in both new and incremental ways.
In the hospitality industry everybody has customers. If you work in the Accounting department, you have customers. If you're a custodian, you have customers too.
Let’s do a little experiment. Open Airbnb in your browser and type in Cayman Islands as the location. Don’t put in any dates or adjust the number of guests: just click search. How many results came up?
Cayman’s very first Homeshare Summit was held by the Cayman Islands Department of Tourism at the Margarittaville Conference Room on 4th September.
In her ‘Anatomy of a tourism success story’ written by Barbara Currie Maguire in the May 1981 Nor’wester magazine, Ms Maguire says “during the past five years, the Cayman Islands has emerged as the Caribbean’s fastest-growing tourism destination.”