As Cayman Airways Limited (CAL) has been closely monitoring the situation regarding the Coronavirus (COVID-19), several proactive and voluntary measures have been implemented to help ensure the continued safety and well-being of CAL passengers and employees.
The three main areas of focus have been: the cleaning of aircraft; the sanitization of catering items and equipment; and clean environments for employees and customers.
"Our regular cleaning practices for aircraft have always met or exceeded all regulatory guidelines, both locally and in the markets we serve, and now we've introduced enhanced and specialized cleaning measures between flights daily," said Cayman Airways President and CEO, Fabian Whorms. "For every flight you take with Cayman Airways, you can rest assured that your safety and well-being, as well as that of our employees, are our top priority at every step of your journey with us."
Mr. Whorms said that, in accordance with required procedures, all catering equipment on board CAL's aircraft already undergo a thorough sanitization regimen, but that the company's catering providers locally and overseas have also now introduced their own enhanced sanitization measures and procedures at their facilities, as well as for the transportation of scheduled catering to and from CAL's aircraft.
CAL's VP Airport Operations, Ivan Forbes, said: "We work closely with all airport authorities in the markets we serve to ensure a clean and safe environment for our employees and customers. Our airport partners are ensuring that check-in areas and departure gates are maintained in a suitable sanitary condition, while all Cayman Airways employees, especially those on the frontline, are being briefed on the best practices and health advisories issued by the World Health Organisation (WHO) and local health officials with regards to how to stay germ free and healthy in the fight against COVID-19."
Cayman Airways is advising customers to stay updated on the latest developments related to COVID-19 from trusted sources, and to implement their own strategies for a healthy travel experience based on the guidance of the WHO and the health authorities in their area.
Customers are also urged not to travel when sick, and are encouraged to travel with their own hand sanitizer.
To learn more about protecting yourself from the Coronavirus, visit the Center for Disease Control (CDC) website in the USA at cdc.gov/coronavirus or visit the Cayman Islands Government's website at www.gov.ky/coronavirus
CHANGE-FEE WAIVER EXTENDED AND ADJUSTED
The change-fee waiver currently in effect has been further extended and adjusted as Cayman Airways Limited (CAL) continues to closely monitor developments related to the Novel Coronavirus (COVID-19). Any passenger wishing to make changes to an existing ticket for either international or domestic travel may do so without being subject to the change fee, providing:
• Travel is on Cayman Airways (waiver applies only to CAL flights)
• The ticket was purchased prior to March 3, 2020
• Travel is scheduled between March 2, 2020 through June 30, 2020
Travel can be rebooked within the validity of the original ticket, but changes must be made on or before December 31, 2020.
Any student returning to the Cayman Islands due to the closure of the educational institution they are attending abroad, regardless of the date of travel, will be eligible for a waiver.
Effective March 3, 2020, any new tickets purchased on or before March 31, 2020 will not be subject to a change fee. However, the ticket will be non-refundable.
This waiver of change fees will apply for tickets purchased during this timeframe for travel up to October 31, 2020. It is important to note that, while change fees will be waived, fare differences may still apply.
Passengers booked to travel on/after June 30, 2020 and are not eligible for any of the waivers above at this time. Cayman Airways will continue to evaluate the situation and update the travelling public as needed.
Customers wishing to change their bookings should contact their travel professional or call Cayman Airways Reservations on: 345-949-2311; 1-800-422-9626 (toll free in the USA); 866-759-1372 (toll free in Jamaica); or 800-2791-9422 (toll free in Honduras).