On Wednesday, 1 April, the Credit Union will implement a new procedure to manage queues during current limited branch hours. This is to comply with the government's latest announcement regarding crowding at banks and other essential businesses.
Members will be able to visit both the Grand Cayman and Cayman Brac branches on certain days based on surname. For the week of 31 March - 3 April, the procedure will be as follows:
• Tuesday, 31 March: Members with all surnames
• Wednesday, 1 April: Surnames starting with A – K
• Thursday, 2 April: Surnames starting with L – Z
• Friday, 3 April: Members with all surnames
Credit Union branch visitation based on surname will continue afterwards Monday - Friday the week after, starting 6 April, for the duration of the "shelter-in-place" order.
• Mondays & Wednesdays: Those Members with surnames starting with A – K
• Tuesdays & Thursdays: Those Members with surnames starting with L – Z
• Fridays: Members with all surnames
When Members arrive at the branches, they will be asked to show a valid ID.
This new branch visitation scheme based on surname is in addition to the Credit Union's new, limited daily hours of operation that were implemented on Saturday, 28 March. They are projected to continue until further notice based on the government updates on the COVID-19 crisis. These hours are listed below:
Hours of Operation
• 9AM - 10AM: Elderly and immune-compromised ONLY
• 10AM - 1PM: General membership
The limited hours of operation and limited staff requires that the Credit Union focus on essential services only, so Members are asked to carefully consider transactions and only visit the Credit Union for necessary ones like cash withdrawals, deposits (using the ATM when possible) and urgent transactions. For all other inquiries, the Credit Union Member Services and Loans teams are available via email or telephone.
The Credit Union will continue to review the situation and keep Members informed about the effect of COVID-19/Coronavirus on its operations. However, anyone may access the latest updates, including other important Credit Union news by accessing their website. (cicsa-creditunion.org/news)
In the Cayman Islands, the CICSA Co-operative Credit Union has assisted members for 44 years. It was founded in 1975 by seven Cayman Islands Government Civil Servants and incorporated in 1976 and since, has focused on providing services to members at low fees, encouraging saving and offering competitive loans. It currently has over 14,000 members. CICSA Co-operative Credit Union is also a member of the Cayman Islands Banker’s Association.