To further assist customers facing financial hardship during the Coronavirus (COVID-19) pandemic, Water Authority-Cayman will waive penalty fees for April 2020.
This action is in addition to the COVID-19 Payment Deferral Policy developed by the Authority, to assist persons who may be temporarily out of a job due to the pandemic. If a customer has been impacted please contact the Water Authority about the deferral policy via email email@example.com.
Customers seeking to make a payment can do so online by visiting www.waterauthority.ky and clicking the “Pay My Bill” button on the home page, online via local banks, or by cheque using the Authority’s dropbox at its Red Gate Office. Customers that need to make cash payments can do so at the counter of their local bank branch.
Customers can still conduct business with the Authority electronically. The Customer Service team can be contacted by emailing firstname.lastname@example.org
Cayman Brac customers who require trucked water can continue to make requests by calling 948-1403.
Customers are reminded that the Authority is focused on providing essential services. Essential services mean services that ensure customers have water supply and wastewater services.
The Authority encourages its customers and the public to remain calm, and continue to follow the measures of the “Shelter-in-Place” order, to prevent the spread of the virus.
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The Water Authority is the statutory body responsible for the management of water and wastewater in the Cayman Islands. The Administrative Headquarters is located at 13G Red Gate Road, George Town, Grand Cayman, Cayman Islands.
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