Cayman Islands Customs & Border Control (CBC) Human Resources Manager Simone Mamby is CIG Employee of the Month for February 2019.
Ms Mamby delivered an Outstanding Customer Experience by playing a pivotal role in bringing about the merger of the Immigration Enforcement Unit and Customs Department to CBC. She worked tirelessly to coordinate various teams and manage new job descriptions that demonstrated her absolute commitment.
Deputy Governor Franz Manderson praised Ms Mamby during the presentation at CBC Headquarters on Tuesday afternoon (2 April) for "being a tower of strength and support to the Senior Management Team to meet an often grueling deadline."
“Your unmatched work ethic together with your pleasant, cheerful disposition helps you communicate and translate complex information into common, user-friendly terms,” he explained.
Mr Manderson also noted that Ms Mamby’s line Manager receives many calls from the public expressing their admiration for he exemplary Customer Service and Dependability.
“What is even more remarkable is that you take every interaction with a customer or colleague as an opportunity to improve the reputation of CBC, and for this, we thank you for your dedication to CBC, for making it a World Class Department and making a difference in the lives of those we serve," Mr Manderson said.
Ministry of Human Resources & Immigration Chief Officer Wesley Howell lauded Ms Mamby for seeing CIG’s world-class vision.
“Simone’s integrity and diligence in serving our organisation speaks to her inspiration and confidence to build ability and credibility. She makes sure to communicate any information that can enhance employees’ experiences and she keeps fully abreast of changing government regulations and policies. This allows employees to have a better sense of reasoning and find comfort in their decision making,” he said.