As of June, 2021, the RCIPS Criminal Records Office (CRO) implemented an updated process for the application and issuing of Police Clearance Certificates (PCC). The CRO has carefully been monitoring this new process, which has resulted in a much more efficient and streamlined experience for members of the public applying for PCCs.
The new system, which moves applications for Police Clearance Certificates to a completely digital process, has allowed the Criminal Records Office to reduce the average turnaround time for PCC applications to 1.5 calendar days.
The streamlining of the PCC application process has also allowed for the CRO to redeploy resources to cover some of the other functions of the RCIPS Business Centre, resulting in increased efficiency for services such as the issuing of Police Reports, Traffic Reports, and Security Licenses.
As a reminder to the public, the new process is now system-generated. As such, the wording and format has been revised and certificates now feature electronic signatures. No stamps appear on the new PCC’s.
Depending on the purpose of the PCC or the method of collection chosen at the time of submission, the PCC can be emailed to individuals, or directly to one of the government entities listed, or a physical copy can be sent by domestic registered mail. There is no longer any in-person pick up option available.
Receiving a PCC by email requires entering a password to access the digital certificate. The password will be related to the form of ID used to apply for the PCC. If the PCC’s are forwarded to a third party, individuals must also provide the password.
The RCIPS Criminal Records Office thanks the public for their co-operation in adjusting to this new system. Going forward the CRO will continue to monitor its processes and make further adjustments as necessary, to ensure that all customers receive the best service possible.
All requests for PCC’s must be made online at https://online.gov.ky/cro/faces/kiosk.