OtisAir, Cayman's premier commercial air-conditioning and refrigeration company, has rebranded and created a new division - OtisHome - to better serve the unique needs of Cayman’s residential customer base.
OtisHome is a new superior residential air conditioning solution bringing the most advanced home air care technology and quality service to the Cayman Islands residential community.
“Through the years residential customers have struggled with the level of air conditioning service delivery offered locally.” said Sean Hill, General Manager, OtisAir. “Today quality air care is more important than ever, and with the hottest time of the year fast approaching it was important we developed a service solution that would provide the residential community with piece of mind. We are proud to have achieved this goal with OtisHome – delivering superior customer service and quality home air care to our residential customers.”
Using one of the industries most advanced customer service management technologies, OtisHome provides seamless service delivery for every stage of the customer journey. This unique technology provides a wide range of benefits for residential customers.
• Save time: Never wait at home for a technician again! OtisHome will send a text, email or voicemail to let you know your technician is on their way! You can even track technicians on your mobile device so you know when they are close to home.
• Save money. No more receiving high priced quotes weeks after repair. The OtisHome digital price book allows customers to see product and pricing options onsite. They can even deliver a quote for materials and labour on the spot so customers can make the best pricing decision for their family.
• Reduce stress. Never worry about remembering your last service check. OtisHome will keep track of individual work order history and send a text or email when it is time for a next service.
• Provide you comfort. OtisHome understands the importance of building trusted relationships with customers. Customers are provided with their technician’s picture and credentials before they enter any residential home.
• Get you back to being cool. In the summer months it is important to stay cool. Customer work order history is placed onto a unique service app. If it is time to replace a major part, the technician will have this on hand and ready to repair on the spot. OtisHome will even provide invoicing, payment options and schedule the next visit on-site.
With over 20 years’ experience OtisHome’s highly skilled team of technicians and support staff provide quality home air solutions. OtisHome is more than just an air conditioning business it is a full-service Residential Air Conditioning Company providing superior Installation, Maintenance & Repair and Clean Air Solutions. Partnering with some of the world’s best air solution brands OtisHome is a safe, reliable, and quality solution customer can trust.
To learn more about OtisHome visit otishome.ky or to schedule your first service all 640.HOME (4663).
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