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Rewarded for 'unsurpassed customer service'

Employment 14 Dec, 2015 Follow News

Rewarded for 'unsurpassed customer service'

Temar Clarke, a payments and payroll officer with the Treasury Department, has been named the Cayman Islands Government Employee of the Month for September 2015.


Ms Clarke was nominated for outstanding customer service and her exemplary attitude and abilities.


Accountant General Matthew Tibbetts put Ms Clarke forward for the award.


“Temar is an outstanding member of our team, and her reputation is known throughout government for delivering unsurpassed customer service,” he said.


The Employee of the Month is part of the Depute Governor’s Award Programme which was developed as an internal scheme to recognise civil servants who exceed expectations.


Ms Clarke has worked in the Treasury Department since 1999, where she handles queries from across the government.


Possessing a wealth of knowledge about her role, Ms Clarke is known for willingly sharing this expertise and being most helpful in all her duties.


It was also noted in her nomination that, despite often dealing with sensitive issues, she is able to remain calm and provide clients with exactly what they need, usually in a timeframe which exceeds their expectations.


Even at peak times, when Ms Clarke is focussed on payroll duties, she makes sure to assist with queries, answering calls and supplying the information requested.


“It’s an honour to be named Employee of the Month as I try to do the best job I can to assist all my fellow civil servants,” said Ms Clarke.


Presenting the award, Deputy Governor Franz Manderson said: “It has been noted that each individual who has any contact with you will testify that your attitude and abilities allow you to be extremely flexible and helpful -- no matter the task.


“On a regular basis, your expertise is needed by almost every government department, but despite the demands from this taxing environment, it has been stated that you capably provide the highest quality of service, and in a way which allows clients to enjoy their experience.”


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