The Emergency Travel hotline number is 244 3333 and will be staffed Monday to Friday 9am – 5pm.
The hotline is for people who have an urgent need to leave the islands. For example for medical or compassionate reasons, for visitors who didn’t make the last flights or for third country repatriations due to hardship etc.
Please only call the hotline if it is urgent and please be patient. The helpline is manned by a limited number of staff. If you can’t get through, keep trying.
There are no quick answers and no guarantees that we will be able to offer a solution but the situation is fluid and changing daily. The call handlers may not be able to resolve individual situations or questions. Please be realistic about what support might be offered. They are there to take down the details and that information will inform our discussions with the UK, other partners and airlines regarding an air-bridge.